This instruction sheet shows you how to set up your homeowner portal and describes the different ways to pay: Mail a check, set up a bill pay with your bank, or pay through the homeowner portal.
HOW TO LOGIN TO THE PORTAL
Portal Website: home.peaks-hoa.com
Please use the login credentials provided to you via email from the software. If you can’t find those credentials or your email is not yet linked to your property please follow the steps below.
Option 1: If you know your email address is correct and a portal account has already been created for that email, but your password is not working or you would like to reset it, please select the “Forgot Password” option. An email will be sent to you with instructions on how to create a new password.
Option 2: Passwords May also be changed in the portal under ‘My Profile’>’Login Info’
No login credentials or email is not linked?
Step 1: Click the sign up button circled in the screenshot below.
Step 2: If you do not have your registration key or account number please click the blue words circled below then fill out the required information.
If you have tried all of the above steps and are still experiencing trouble logging in, please contact our office and we will be happy to assist you. You may call and leave a voicemail at 928-556-1461, or email us at info@peaks-hoa.com and a member of our team will respond as soon as possible.
HOW TO PAY
Bill Pay or Mailing checks:
You are not required to use the homeowner portal to make payments.
We also accept checks mailed to our office. Please ensure all checks and bill payments are made payable to your Association—NOT Peaks HOA Management Company. Additionally, be sure to include your account number on all checks.
Checks can be mailed to:
(Your association name)
1016 W University Ave Ste 203
Flagstaff, AZ 86001
Before making payments through the portal please read the following:
RECURRING & ONE TIME PAYMENTS VS. ACH AUTO DRAFT
These are two different options:
Recurring Payments/One Time Payments (Processing fees apply)
•With recurring & one time payments, you choose the amount, the date, and how often the payment is sent.
•You will find this option by clicking the green “Make a Payment” button on your dashboard.
•This does not automatically adjust to match your assessment balance.
•There will be a software processing fee.
o3.5% for Card
o$1.99 for Bank Account
ACH Auto Draft (The Only Free Option Through the Portal)
•This option automatically withdraws only the current assessment amount owed when dues are applied to your account.
•You do not choose the amount or frequency — it drafts the balance due based on your association’s billing schedule (monthly, quarterly, semi, or annually) on the 3rd day of that period.
•There is no processing fee for this service.
Enrolling in ACH Auto Draft:
Step 1: Click the ‘Payments’tab on the left side of your screen.
Step 2: Click the little blue pencil box next to ‘Auto-Draft: Not Enrolled’
Step 3: Select all of the properties you wish to enroll in ACH Auto-Draft and then click “Enroll Selected”.
Step 3: Enter your bank details and click “Enroll”
THE FOLLOWING PAYMENT METHODS WILL CHARGE YOU PROCESSING FEES
Setting up Recurring or a One-Time payment:
Step 1: Select blue “Make Payment” button.
Step 2: Choose between Recurring and One-Time Payment
Recurring Payment Route:
Step 1: Choose payment type (Credit Card or Bank Account)
Step 2: Select either “Pay Full Balance” or “Pay Other Amount”— If you choose “pay full balance” you can set a maximum amount – keep in mind if you do this and dues increase in the future you will need to adjust your maximum amount.
Step 3: Click “+Add Account” for bank accounts, or “+Add Credit Card” for credit card.
Step 4: Select your payment start date and frequency. — The start date you choose will be the date your recurring payments are processed going forward. For example, if you select a start date of 4/28/2026 with a quarterly frequency, your next payment will be processed on 7/28/2026.
Please ensure sufficient funds are available and that all future payments are scheduled to be made on time.
Step 5: Click “Continue”, review your payment information in the popup, and then click “Confirm and Pay”
One-Time Payment Route:
Step 1: Choose payment type (Credit Card or Bank Account)
Step 2: Enter payment amount and payment date.
Step 3: Click “+Add Account” for bank accounts, or “+Add Credit Card” for credit card.
Step 4: •For a Credit Card simply enter your credit card information and click continue.
•For a bank account you have the option to login to your bank to link or enter bank details manually.
Payments are processed through the secure platform Stripe.
Once you have entered your desired payment method you will be routed back to the portal.
Step 5: If entered correctly, you will see your account or card listed under payment methods. Make sure your desired method is checked and click continue.
Step 6: Verify your payment details in the pop up screen and submit.
You may need to refresh the screen to see your payment reflected.
Managing payments:
You can view and edit Recurring Payments, ACH Auto-Draft, One-Time Scheduled Payments, and Saved Payment Methods by clicking the “Manage Payments” button on your dashboard.
